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Privacy Policy

Last updated: February 2025

In this Privacy Policy, 'We' or, 'Us' means Hand-n-Hand Services Ltd  (ABN: 22 663 088 140)

We are committed to respecting your privacy and are bound by the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) ("Privacy Act"). 

 

By providing us with your personal information, you allow us to collect, use and disclose your information in accordance with this Privacy Policy. 

 

Any changes to our Privacy Policy will be published on our website. 

 

What personal information do we collect and how do we collect it?

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Personal information is any information which identifies you, and includes sensitive information such as information about your health ("health information"). 

 

We will usually collect the following types of personal information about you:

  • name;

  • contact details (e.g. telephone number, email address); 

  • information about your APHRA registration, speciality or area of practice, professional affiliations and/or specialist colleges that you may be a part of; 

  • health information, including your whether you require support because of any mental health concerns and information about the kinds of services that we provide to you; and 

  • any other personal information that we might require to provide our services to you.

 

We may collect personal information either directly from you, or from third parties (if you have made an application for employment with Hand-n-Hand), including: 

 

 

When you apply for a job or position with us, we may collect information from you third parties such as from recruitment consultants, previous employers and other persons who might be able to provide information to assist us to decide whether or not to make you an offer of employment or engage with you under a contract. 

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Why and how do we collect, use and disclose your personal information?

 

We may collect, hold, use and disclose your personal information for any of the following purposes:

  • to enable us to provide you with our services and to respond to any enquiries, or other requests for information that you might make of us; 

  • to enable you to access and use our website and/or Facebook Group;

  • to develop our services, for example, by performing analytics on your use of our website, and to conduct research;

  • to inform you about our services and any offerings from our business partners that we think might be of interest to you (although you may opt-out of receiving these kinds of communications by using the contact details set out below or by following the opt-out instructions that will be provided to you in our communications);

  • to comply with our legal obligations; and

  • to consider any application for employment you make with us. 

 

We may disclose your personal information, for any of the above purposes, to:

  • our employees, volunteers and  contractors that might help us to provide you with our services;

  • any legal advisers that we may engage in relation to any actual or threatened legal action against us;

  • emergency services or your treating healthcare professionals where we think your health or safety is at risk or otherwise in cases of an emergency;

  • government departments, regulatory bodies and law enforcement agencies where we are required to do so by law; and 

  • as otherwise required, authorised or permitted by law, including if we or any of our staff members are required to report a matter to AHPRA under mandatory reporting obligations.

 

Your health information will usually only be disclosed to third parties if you provide us with your consent to do so. 

 

We may also use de-identified information about you for other purposes such as to provide training to our staff.

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Sending personal information overseas?

 

It is unlikely that we will disclose your personal information to any person outside Australia. 

 

We will take reasonable steps to ensure that an overseas recipient of your personal information does not breach the Privacy Act. 

Security

Personal information will be stored, by us and the host of our website, securely in electronic databases and servers. We strive to ensure the security of personal information and will take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. We will review and update our security measures in light of current technologies and acceptable industry practices.

It is important to remember that no information transfer over the internet or via other electronic means is 100% secure.  Any transfer of information via the internet or other electronic means will be at your own risk.

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Accessing or correcting your personal information

 

You can access the personal information we hold about you by contacting us using the below contact details. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. 

 

If you think that any personal information that we hold about you is inaccurate, you can also contact us and request that this information be corrected using the below contact details. 

 

Making a complaint 

 

If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us at angela.magarry@handnhand.org.au

 

Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. 

 

If you think that we have failed to handle your complaint satisfactorily, we will provide you with information about the further steps you can take. 

 

More information about your rights and our obligations in relation to privacy, and information on making a privacy complaint are available from the Office of the Australian Information Commissioner, which can be contacted at www.oaic.gov.au, or by post to GPO Box 5218 Sydney NSW 2001, or by email to enquiries@oaic.gov.au. 

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Contact Us

 

For further information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:

Privacy Officer
Angela Magarry

angela.magarry@handnhand.org.au

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